If you are waiting to bring a new puppy home sign up for a pre puppy consultation now.

Get prepped BEFORE you bring the puppy home

Watch the webinar. You're Lucky You're Cute!

Check out our new Puppy Planner

buy it here

  • private puppy training in Toronto and everywhere virtually
  • Sydney Bleicher KPA CTP, Fear Free Certified Professional
  • sydney@freshpuppy.ca

Privacy Policy

Effective Date: May 18 2025

At freshpuppy.ca, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and make purchases through our WooCommerce store.

Information We Collect From You – When you purchase from our shop, we collect the following information:

  • Full name

  • Billing and shipping address

  • Phone number

  • Email address

  • Payment information (including credit card number and security code)

How We Collect Information – We collect personal data through the following means:

  • Order forms at checkout

  • Payment processing via Stripe

Why We Collect Information- We use the collected data to:

  • Process and fulfill your orders

  • Communicate with you regarding your purchases

  • Prevent fraud and ensure secure transactions

We do not create user accounts or store personal data beyond what is necessary for fulfilling your orders and complying with applicable laws.

Payment Processing – All payment transactions are securely processed by Stripe, a third-party payment processor. We do not store your credit card information on our servers. Please refer to Stripe’s Privacy Policy for more information.

Refund Policy – Please note that we do not offer refunds on digital products once the purchase is complete.

Data Sharing – We do not sell or rent your personal data to third parties. Your data may be shared with trusted third-party services (like Stripe) solely for the purpose of processing payments and fulfilling your orders.

Cookies and Analytics – Our website may use cookies for functionality and performance purposes. We do not currently use advanced analytics or tracking tools beyond what is necessary for order management.

Data Protection – We take reasonable steps to protect your personal information, including using secure connections (SSL) and relying on trusted third-party platforms.

Your Rights

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). Under this law, you have the right to:

  • Know why we are collecting your personal information

  • Access the personal information we hold about you

  • Request correction of any inaccurate or incomplete information

  • Withdraw consent (where applicable)

  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

If you would like to access, update, or delete your personal data, please contact us at sydney@freshpuppy.ca

Changes to This Policy – We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📧 sydney@freshpuppy.ca
🌐 freshpuppy.ca