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  • private puppy training in Toronto and everywhere virtually
  • Sydney Bleicher KPA CTP, Fear Free Certified Professional
  • sydney@freshpuppy.ca

Privacy Policy
Effective Date: May 18, 2025

At freshpuppy.ca, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

When you make a purchase from our WooCommerce store, we collect the following personal information:

  • Full name

  • Billing and shipping address

  • Phone number

  • Email address

  • Payment details (including credit card number and security code)

We collect this information directly from you through checkout forms.

2. Why We Collect Your Information

We collect your information to:

  • Process and fulfill your orders

  • Communicate with you about your purchase

  • Prevent fraud and ensure secure transactions

  • Comply with legal and financial obligations

By submitting your information at checkout, you consent to the collection, use, and disclosure of your information as described in this policy.

3. Payment Processing

We use Stripe, a secure third-party payment processor, to handle all transactions. Your payment details are processed directly by Stripe and are not stored on our servers.

For more information, please review Stripe’s Privacy Policy: https://stripe.com/privacy

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share your information with trusted service providers (such as Stripe) solely for the purpose of fulfilling your order and processing payments.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, your data is securely deleted or anonymized.

6. Cross-Border Data Transfers

Your information may be transferred to and processed in countries outside Canada, including the United States. While such jurisdictions may not have the same data protection laws as Canada, we take steps to ensure that your data is treated securely and in accordance with this policy.

7. Security

We use industry-standard security measures, including SSL encryption and secure third-party services, to protect your personal information from unauthorized access, disclosure, or misuse.

8. Refund Policy

Please note that we do not offer refunds on digital products once a purchase is complete.

9. Your Rights

Under PIPEDA, you have the right to:

  • Know why your information is being collected

  • Access the personal data we hold about you

  • Request corrections to your information

  • Withdraw consent where applicable

  • File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact our Privacy Officer:

Privacy Officer
Sydney Bleicher
Email: sydney@freshpuppy.ca
Phone: 416-939-2853